We're here to help. Reach out anytime.
For any questions, issues, or feedback, email us directly:
How do I cancel my subscription?
Open the App Store on your iPhone, tap your profile photo, go to Subscriptions, and select PetTally. From there you can cancel at any time. Your Premium access continues until the end of the billing period.
How do I restore my purchases on a new device?
Open PetTally, go to Settings, and tap Restore Purchases. Make sure you are signed in with the same Apple ID used to make the original purchase.
My pet's records are not showing up after logging in.
Make sure you are signed in with the same email address you used when you first set up PetTally. Your records are tied to your account, not your device.
How do I share my pet's records with my vet?
Tap your pet's profile, then select Pet Passport. Your vet can scan the QR code to view your pet's full health record instantly — no app required on their end.
How do I delete my account and data?
Go to Settings in the app and scroll to Delete Account. This will permanently remove all your data from our servers. If you need help, email us at [email protected].
Is my pet's data private and secure?
Yes. All data is stored securely and is never sold or shared with third parties. You can read our full Privacy Policy for details.